Our Team
Amy Falvo
Director, Acacia Village
Amy Falvo is the Director at Acacia Village. She is a graduate of the University of Minnesota-Duluth, and worked in the Residential Services field for several years before joining the team at Acacia Village as Director in 2008. In her role, Amy initially oversaw the operations of 60 apartments, and has continued through Acacia’s expansions, which include an additional apartment units, cottages, and garden homes.
Amy has enjoyed the challenge and fruition of overseeing Acacia Village’s growth, and enjoys getting to know the residents and their families, whom she credits with influencing her growth as a leader and administrator. Amy takes great pride and honor in working with a team that is both dedicated and caring, and puts residents first. She also is grateful for the passion and commitment of the New York State Masons and Board of Trustees with regard to the Neighborhoods at Acacia Village and the Masonic Care Community campus.
When she’s not fulfilling her role at Acacia Village, Amy enjoys cooking, fitness walking, line dancing, reading, and volunteering. She and her husband, Utica native Gene Falvo, have two adult sons. She takes daily inspiration from what the residents of Acacia Village contribute to their community, and they have taught her that anything is possible.
Kristina Scerbo
Administrative Specialist, Acacia Village
Kristina Scerbo serves as the Administrative Specialist at Acacia Village. Kristina joined the Masonic Care Community team in July of 2019 as the Administrative Assistant to the Controller before transitioning to the Acacia Village team in January 2025. She appreciates the beauty of the Masonic Care Community campus, and the positive interactions with residents and employees alike.
Kristina has two daughters involved in a variety of sports. When home, they like to watch football and have a dog they like to take on walks... Kristina likes to remain active!
Kelley Gazzal
Property Services Manager, Acacia Village
Kelley Gazzal is the Property Services Manager at Acacia Village, where she takes great pride in helping residents and their families with anything they need. She also values the supportive team atmosphere, which makes her role especially rewarding.
Kelley brings 18 years of experience from her time at MVHS, where she held various positions, including Materials Management, Central Sterile/OR, and Administrative Assistant to the Executive Director and Director of Nursing at MVHS Rehabilitation & Nursing Center.
In addition to her work at Acacia Village, Kelley remains closely tied to her roots. On Saturdays, she works at her family’s grocery store, the Deansboro Superette—a beloved community staple for 55 years. The store spans three generations, from her grandparents to her father, and is now run by her sister and niece.
Outside of work, Kelley enjoys running, camping, and spending time with her family, including her two children and her furry “grandbaby,” Kahlua. Family is at the heart of everything she does, and her passion for community and connection shines through in all aspects of her life.
Linda Rae Avolio
Senior Living Community Relations Director, Acacia Village
If you’re from Central New York, you’ve undoubtedly heard the voice of Linda Rae Avolio, the Senior Living Community Director for Acacia Village. That’s because prior to her role at Acacia Village, Linda had a successful radio career, namely as a morning drive personality on both Rock 107 and Kiss FM. In her role at Acacia Village, she still loves talking to the public – one of the favorite aspects of her position is giving tours and educating people about the benefits of Independent Living.
Linda takes great pride in how friendly everyone is, how nice the grounds are, and how much Acacia Village has to offer. She finds getting to know the residents to be very rewarding, and loves the fascinating stories they have to tell.
When she’s not educating people about the many benefits of life at Acacia Village, Linda enjoys spending time with her husband Ron in their Utica home. They share their home with their standard poodle, Mickey, and enjoy watching sports and cheering on the New York Giants.
Scott Norris
Executive Chef, Acacia Village
Scott Norris serves as Acacia Village's executive chef, providing fine dining experiences for the residents at the eateries in the Lodge. With a degree in Culinary Arts/Hotel and Restaurant Management, Scott has more than 35 years of experience working in and managing food service operations in restaurants, hotels, and skilled nursing facilities. Scott loves his career with Acacia Village because of the people he works with daily - "The people are wonderful," he says.
When Scott isn't cooking up delicious fare at Acacia Village, he serves as a swim official for the YMCA. He also enjoys swimming, biking, hiking, being a beach bum, and spending time with his family.
